Delivery Policy

Effective date: 31 August 2026 · Last updated: 31 August 2026

This policy explains how delivery works for orders placed through Kira (operated by Earnzaa Retail Business Ltd). It forms part of our Terms of Service. Orders are processed and delivered through the Earnzaa Fulfilment Centre (EFC).

1. Where we deliver

We currently deliver within Nigeria. Available delivery locations and their fees are shown at checkout based on the state you select. If your area is not covered, the checkout will let you know.

2. Delivery fees

• Delivery fees are calculated per state and shown clearly at checkout before you confirm your order.
• The fee is added on top of the product price and any applicable VAT.
• Fees may change from time to time; the fee shown at the time you place your order is the one that applies.

3. Delivery timeframes

Estimated delivery times after your order is confirmed:

• Lagos: typically 1–3 business days
• Other states: typically 3–7 business days

These are estimates, not guarantees. Delivery may take longer during peak periods, public holidays, bad weather, or for hard-to-reach locations, and due to courier factors outside our control.

4. Order processing & confirmation

• After you place an order we prepare it for dispatch from EFC.
• For Cash on Delivery orders, we may call or message you to confirm your order and address before dispatch. Please keep your phone reachable.
• Processing time is in addition to the delivery estimates above.

5. Payment on delivery vs prepaid

• Cash on Delivery (COD): pay the rider when your order arrives. Please have the exact amount ready.
• Prepaid (Paystack): pay securely online when you order. Prepaid orders may qualify for a discount shown at checkout and skip the confirmation call.

6. Receiving your order

• Please ensure someone is available at the delivery address to receive and inspect the order.
• Inspect items before accepting (and before paying, for COD) — see our Refund & Returns Policy.
• Provide a complete, accurate address and a landmark where helpful, so the rider can find you.

7. Failed or missed deliveries

• If we cannot reach you or deliver because you are unavailable, the address is wrong or incomplete, or you decline a confirmed COD order, we will attempt to contact you to re-arrange.
• Re-delivery may incur an additional delivery fee.
• Repeatedly declining Cash-on-Delivery orders may lead to COD being disabled on your account.

8. Tracking & help

For an update on your order, contact us with your order reference on WhatsApp or by email and we’ll check its status for you.

9. Contact us